Tuesday, November 12, 2013

Ecommerce Gifting Isn't A Perfect System, But Loop Commerce's New Product Could Get It Closer


Gift cards are popular for a reason: shopping for someone else is difficult, and especially so online. With that problem in mind, a new SaaS service called Loop Commerce is launching today, having closed $7 million in Series A funding from eBay CTO Mark Carges, Don Katz of Audible and Amazon, Magento CEO Roy Rubin, former Toys “R” Us SVP Michael Scharff, Oren Zeev, and Chegg CTO Chuck Geiger. Novel TMT also participated in the round, which follows the startup's $1 million in seed funding led by Zeev. Loop Commerce has created a B2B2C product that's essentially a separate checkout flow for gifting, which retailers can integrate into their own online stores. If an ecommerce site is using Loop's technology, users who want to gift an item go through the Loop checkout, which pushes a notification to the recipient that asks them for their size, shipping address, and preferred color. “Buying for yourself is not the same as buying for someone else. No one has said that it doesn't make sense that you're forced to buy a gift the same way you buy for yourself,” said CEO and co-founder Roy Erez. He pointed out two issues with the remote gifting space. One, buying online for another person is a lot like shopping for yourself: you need to already know their size, color preferences, shipping address, etc. While it's easy to know that Shelly likes scarves, getting the details right is a lot harder - and when you get it wrong, Shelly has to deal with managing the return. Poor Shelly. And two, gift cards suck. They're meant as a solution to all of the aforementioned obstacles to giving through an online store, but cold, hard cash is not necessarily the most thoughtful or appreciated present. Does Loop still have some of the detachment associated with other modes of online gift giving? Of course. The recipient is part of the transaction, which could either make the gifting process feel, well, more transactional, or conversely create anticipation around actually getting the product in the mail and extend the fun of getting a present. Depends on how you see it. For ecommerce sites, the opportunity to minimize the cost of returns could make Loop an appealing option. Although the startup is currently focused on online, in-store applications of their gifting technology is on the horizon. “Omnichannel is a big deal to us and our customers, and it's part of our road map. The problems with, ‘Is it the right size and color,' it happens in the physical store.” The other, bigger part of Loop's roadmap is the data that they will accumulate as more retailers and consumers begin using the feature. Because Loop is a designated gifting function, it should be able to clearly delineate gifts from other purchases and show retailers on what is getting gifted, when, and to whom. Bringing in not only the giver but also the recipient effectively doubles the human data points they're seeing.

Apple Wants You To Stand In Line


Given the choice between locating a brand new Apple iPhone or iPad days after release or finding a pin in a haystack, I'd probably choose to go pin hunting. But a site called Apple-tracker.com tried to ease the difficulty of locating new Apple products by developing a site that would track various models of the new iPhone 5s and iPad air for prospective buyers based on zip code. However, Apple wasn't so keen on the tracking website and has sent a DMCA takedown notice to the site's owner, Mordy, to shut it down. According to the takedown notice, Apple-tracker.com “scrapes and collects data from apple.com in violation of the apple.com Internet Service Terms of Use.” This isn't the first site built to track Apple products and add a little convenience to the lives of Apple enthusiasts. In fact, Apple has it's very own product tracker built into the website. Still, the electronics behemoth wasn't too fond on this particular website, resulting in Apple-tracker.com's immediate dissolution. Here's what Mordy had to say in his farewell note: I've deciced to turn off the site. I'm not doing this because I want to, but rather because I received a DMCA takedown notice (you can see the full text below) from Apple. I'm not really interested in picking a fight with apple so….. I guess it time to just say good bye. Before I go though I just wanted to says thanks to all of you for the nice comments and emails that you've sent in the last few weeks. It was fun while it lasted. If you feel like a trip down memory lane, check out our coverage of the iPhone 5 line from last year. Good times.

Gratafy Lets You Send Food & Drink Gifts To Friends Using Just Their Email Or Phone Number


Starting today, you can send your friends and family members gifts using only their email address or phone number. This new trick comes from Gratafy, a Seattle-based social gifting platform launched last year, which lets you digitally share gifts that everyone generally likes: food and drinks. The gifts come from participating restaurants and bars in Los Angeles and Gratafy's hometown of Seattle. You can think of the service as an new take on the restaurant gift card, but one you can buy from the web or your phone, and offering a broader selection of cards than just those for big chain restaurants – like you might pick up at your local drug store, for instance. The service is aimed at those who need to buy gifts for people who are hard to shop for, or for any other occasion where you might opt for a gift card over a physical (and let's be honest, more thoughtful) present. Previously, users could login to Gratafy using Facebook, and their friend would then receive the gift you chose – a fruity cocktail from a favorite bar, an entree, a dessert, etc. – via email, text, or Facebook. Participating restaurants like Gratafy because it gives them another way to sell their full-price menu items and potentially reach new users. Meanwhile, Gratafy makes its money by taking a small percentage of merchant gift revenue. It says extra dollars added to the menu price are sales tax, and they also include tip (15-20% stipulated by each merchant) in each gift. But Gratafy's Facebook requirement also limited how Gratafy could be used. That is, you could only send gifts to Facebook friends. Now you can send to anyone you have an email address or phone number for. Users can also choose to login using only an email address themselves, instead of authenticating with Facebook. To date, the company has partnered with close to 250 restaurants in Seattle and Los Angeles, including Seattle's Tavern Law, Ethan Stowell Restaurants, John Howie Steak, and Tom Douglas, as well as Los Angeles-based Paiche, The Hudson, and Sassafras among others. However, when Gratafy expanded to L.A. in August, it was reporting around 200 restaurant partners, so the service has not grown significantly on the merchant side in the year since – however, that may change soon as the company expands. Gratafy is the kind of service that would see a lot more sales and user growth during big gift-giving seasons, like the holidays, which, according to the decorations that went up everywhere the day after Halloween, have apparently arrived. Founded by University of Washington grads, Ryan Halper and Brian Erke, Gratafy plans to expand into other major U.S. cities later this year. It's interesting to see how companies like this an others are leveraging email to power sharing. Square, for example, recently made it possible to quickly send others cash via email with its simple Square Cash app. Google Wallet is now bundled into Gmail for something similar. And now Gratafy is letting you send gifts over email, essentially. The startup is competing in a tough space, where even Facebook has struggled with so-called “social gifting” and competitors like Wrapp have far more funding. (Gratafy has under $3M, while Wrapp just raised another $15M this summer). At the core of social gifting is that by making gifting easier, to some extent, you're also removing the thought and care that goes into the gift-giving process. And despite our modern, disposable culture, that's not something everyone is willing to do just yet. The Gratafy updates should arrive later today. The app is available in the App Store and on Google Play.

Disarming Corruptor Can Temporarily Scramble 3D Models To Confuse Snoops


Fans of outrĂ© 3D prints like the Liberator or trademark-protected Mechwarrior robots can now obfuscate their prints using Disarming Corruptor, a system that temporarily scrambles 3D objects and allows authorized users to descramble them with a key. Created by Matthew Plummer-Fernandez, the program is a commentary on the censorship of 3D objects and an interesting way to trip up folks who might be snooping through your print files. “In a time of prolific online espionage, crackdowns on file-sharing, and a growing concern for the 3D printing of illegal items and copyright protected artefacts, DC is a free software application that helps people to circumvent these issues,” wrote Plummer-Fernandez. “Inspired by encryption rotor machines such as the infamous Enigma Machine, the application runs an algorithm that is used to both corrupt STL files into a visually-illegible state by glitching and rotating the 3D mesh, and to allow a recipient to reverse the effect to restore it back to its original form. The file recipient would need both the application and the unique seven digit settings used by the sender, entering the incorrect settings would only damage the file further.” Companies like Create It Real are already working on databases of “forbidden” objects. DC, then, works as a counter to these censorship systems. It also acts as a form of copy protection, ensuring people can download your STL files and unlock them with your permission. “When patent trolls and law enforcement agencies find these files on sharing sites they will only see abstract contortions, but within the trusting community these files will still represent the objects they are looking for, purposely in need of repair,” he wrote. You can download the program here for OSX and Windows and Linux versions are forthcoming. It doesn’t seem to work on Mavericks yet, so downloader cavete.

Granify Raises $1.5 Million To Help Drive E-Commerce Transactions With Big Data


While more and more people are doing their shopping online, converting them from virtual window shoppers to actual customers can be incredibly hard. Typical e-commerce conversion rates can be surprisingly low, but a startup called Granify believes that it can help increase conversions by using big data to step in just as potential customers are about to drop off and keep them on site, maybe even convince them to make a purchase. Granify offers a software-as-a-service platform that uses big data and machine learning to identify the points in an e-commerce transaction where users are most likely to convert, and conversely, when they're ready to walk away from a transaction. By examining bazillions of data points, the company can determine with a fair amount of accuracy when each of those things will occur. But more than just providing analytics to e-commerce companies, it actually works in real time to keep users shopping. It does this by offering up contextually relevant messages, depending on the situation, which might urge the customer to stick around or actually make a purchase. The most obvious example is offering up free shipping for someone who already has an item in their cart, when the system determines that they might not actually click “Buy.” But surprisingly, it's not always about offering financial incentives to those browsing - and let's be clear, e-commerce companies could lose a lot of money by offering free shipping to folks who were probably gonna buy anyway. Sometimes, it's as easy as reminding potential buyers that the e-commerce provider has an excellent return policy, or that proceeds from your purchase support a charity. Granify is currently processing more than 5.3 billion data points a month. And it's doing that by seamlessly integrating with e-commerce stores, and works on a pay-per-performance basis. So hey, it's gotta work if Granify expects to get paid. Anyway, to continue growing, the company recently received $1.5 million in seed funding from a group of investors that includes Peter Thiel's Valar Ventures, Klass Capital, iNovia Capital, BDC, Extreme Startups, Social Starts, Jared Kopf, Jerry Neumann, Giordano Contestabile, Tom O'Connell, Adam Caplan, Nick Koudas, Nilesh Bansal, Jamie McDonald, and Jonathan James.

McSweeney's Hopes To Celebrate Birthday With The Most Successful Crowdfunding Campaign Ever (Sort Of)


For its 15th birthday, San Francisco-based publishing house McSweeney's is getting into the crowdfunding game with a crazy-sounding goal - a campaign “which we believe can be the most successful campaign of its kind.” What does that mean exactly? Does an independent publishing house hope to top the millions of dollars raised by gaming consoles and cult TV shows? Well, probably not. Instead, it has a very specific type of success in mind, as suggested by the campaign footnote: “Maybe. Percentage-wise.” In other words, the company has set a lofty campaign goal of $15, with the real goal of raising some impressive multiple of that number. So if people end up spending, say, $15,000, McSweeney's could say that it raised 100,000 percent of its goal. Would a title of “most successful, percentage-wise” title really give McSweeney's anything other than bragging rights? Not as far as I can tell, but hey, it sounds cool, right? (Plus there's the money raised.) McSweeney's was founded by author Dave Eggers, and in addition to publishing or co-publishing many of Eggers' books (including his recent tech-focused novel The Circle), McSweeney's has released titles by David Byrne, Michael Chabon, Lydia Davis, Jonathan Lethem, William T. Vollman, and many others. Its magazines include McSweeney's Quarterly Concern and The Believer, and it runs a humor-focused website, which is where I found one of my favorite things ever published on the Internet. The company is pitching this as more of a pre-sale than a charity campaign, writing in a staff email that “no one is donating money to our for-profit business” and that instead it's “launching a custom-built micro-store-site on our own domain, one that offers our customers new ways to buy, subscribe, and generally celebrate all things McSweeney's.” To take that approach, McSweeney's used Crowdhoster, the white label crowdfunding platform from Crowdtilt. As for why it's going the crowd-funding route at all, the company writes: Even fifteen years in, though, when our beloved readers could be forgiven for thinking that canny early investments in Monster Beverage or Westinghouse Air Brakes have long ago put us beyond any need of external support, the truth is that we are no less and no more than an independent publishing house. Our quarterly and our website take no ads; our projects stretch every penny. And because no millennial cataclysm seems immediately imminent, and we'd like to continue to grow and flourish, we're stepping outside the bounds of our own scruffy e-commerce portal, and launching a crowdfunded subscription drive and birthday sale. If you're interested in participating, you can visit the campaign here. (And by the way, McSweeney's isn't the only indie publisher to launch a crowdfunding effort this week - I donated to the campaign of comics publisher Fantagraphics last night.)

Supercharge Your Pokemon X & Y Collection With This Arduino Hardware Hack


Pokemon X & Y has been out for a while now, and there's been a lot of catching going on in my immediate environs. But it's still hard to catch rare Pokemon, no matter how much of your life you dedicate to that repetitive task. A new hack using an Arduino Micro microcontroller board, developed by Arduino in conjunction with NY-based Adafruit, makes it possible to cycle through random encounters in search of Shiny Pokemon, which for those not in the know, are like regular Pokemon only with an animated sparkle (and thus more desirable). Hack creator dekuNukem created the system, which uses the in-game fishing mechanic to encounter aquatic Pokemon in X and Y, chaining the action until it finds a shiny, and then alerting the user via a simple buzzer and LCD readout attached to the Arduino Micro. You still have to catch the shiny Pokemon yourself, but using detection of the blackout period displayed on the bottom screen when an encounter starts, which differs ever so slightly when a shiny appears, it'll set you up for the catch without fail. Of course, me and fellow staff Pokemaniacs Chris Velazco and Matthew Panzarino wouldn't resort to such tactics, but if you're frustrated with the process of catching shinys int he game, check out dekuNukem's code to build your own.